FAQ

Default solution folder, feel free to edit or delete it.

How do I handle error messages when starting CAESES
When you encounter problems during the startup process of CAESES, please provide the startup log file (create a ticket in our helpdesk and attach the corres...
Mon, 7 Aug, 2017 at 2:24 PM
How to manually reset CAESES to factory settings
If you are having trouble starting CAESES although it worked before, it might help to manually reset it to factory settings. In order to do so, navigate ...
Mon, 14 Sep, 2015 at 3:17 PM
How to release a node/slot of a web float license
  Hey,   If you want to release a node of a float license you can do this in your customer area in our helpdesk.   Just by following these steps: ...
Tue, 7 Feb, 2017 at 4:05 PM
Linux: I cannot see icons in the menu
For Linux user only! I can't see icons in the menu. If you use Gnome 2.28+ you have to enable the icons via the GConf-Tool. Open a shell and execute ...
Wed, 7 Jan, 2015 at 3:52 PM
Error message: GL_UNDERFLOW [11xx] while starting CAESES
Hey,   You have received the error message GL_UNDERFLOW [11xx] while starting CAESES? Then you have to adjust  your local time setting...
Wed, 8 Feb, 2017 at 3:19 PM
CAESES crashes when trying to generate PDFs, taking screenshots or adding files to the SoftwareConnector
Hi, on some Linux distributions it might happen that CAESES will crash (segmentation fault) when opening FileDialogs in certain cases (taking screensho...
Mon, 11 Jul, 2016 at 12:24 PM
How to switch between different license types
After choosing a license type after installation, CAESES/FFW will use that type of license from then on.   If for some reason you want to use a differen...
Wed, 7 Jan, 2015 at 4:03 PM
How to ensure CAESES is using the proper graphics card on a laptop
Hey,   If you have a system with multiple graphics adapters (e.g. a built in graphics chip on the CPU like Intel HD 4000 and an additional graphics card l...
Tue, 7 Feb, 2017 at 4:06 PM
Use of auto-completion (CTRL + Space) on some computers in Asia
Hey, often in Asia it's common to use software that translates keystrokes from Latin to Asian characters (e.g. Japanese or Chinese). This software ...
Wed, 7 Jan, 2015 at 4:11 PM
Is it neccessary to deinstall CAESES before updating to the latest version?
No. Please install CAESES into the same directory like the previous Framework installation without de-installation: the licence file and user settings like ...
Wed, 7 Jan, 2015 at 4:15 PM