When you encounter problems during the startup process of CAESES, please provide the startup log file (create a ticket in our helpdesk and attach the corresponding file, see below).

The startup log tracks various steps of the startup process. That information will help the support team to track down the problem of the startup.

Location of the startup logfile:


Linux: ~/.friendship/etc/logs/startuplog.html
Windows: %APPDATA%/friendship/etc/logs/startuplog.html 


Location of the startup logfile of local float server:

Linux: CAESESInstallationDir/bin/Linux.x86_64/ffloatsrv.html
Windows: CAESESInstallationDir/bin/win64/ffloatsrv.html